Patient Privacy Policy
Padmani Nursing Home & ICCU is committed to maintaining the highest standards of confidentiality, patient privacy, and data security.
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1. Overview & Commitment
At Padmani Nursing Home & ICCU (led by Director Dr. Bharat A. Manek since 2005), we respect your personal and medical privacy. This Privacy Policy details how we collect, safeguard, and use your personal information and electronic medical records across our outpatient consulting, ICCU, surgery, diagnostic lab, and online appointment services.
🔒 Indian Healthcare Compliance Notice:
All patient records and clinical information are handled in strict compliance with the Indian Information Technology Act (2000), IT Ethical Rules, and applicable Indian Medical Council guidelines.
2. Information We Collect
To provide safe, accurate medical care and critical care support, we collect the following categories of information:
- Personal Identifiers: Full name, age, gender, contact number, email address, emergency contact details, and postal address.
- Medical & Health Data: Symptoms, clinical history, ongoing treatments, ECG reports, pathology results, sonography imaging, surgical records, and physician notes.
- Administrative Details: Insurance details, TPA claims information, billing history, and online appointment booking requests.
3. How We Use Your Information
Your information is utilized solely for clinical and administrative healthcare operations:
🏥 Clinical Treatment
Delivering 24/7 ICU care, consultations, surgical procedures, and diagnostic interpretation.
📞 Appointment & Reminders
Confirming appointments, follow-up notifications, and diagnostic report delivery.
💳 Billing & TPA Insurance
Processing cashless hospital admission claims and insurance authorizations.
⚖️ Regulatory Compliance
Fulfilling mandatory public health reporting under Indian medical regulations.
4. Medical Data Security & Protection
We enforce strict technical and organizational safeguards to ensure your medical records remain private and protected against unauthorized access, loss, or misuse:
- Restricted access to medical records strictly to attending doctors and authorized clinical staff.
- Encrypted digital storage for pathology and diagnostic imaging databases.
- No Commercial Data Selling: We NEVER sell, rent, or share patient data with marketing agencies.
5. Information Sharing & Disclosure
Patient medical information is kept strictly confidential and shared only under the following limited circumstances:
- • With specialist consulting doctors or referral hospitals involved in your direct care.
- • With your authorized health insurance providers or TPA desk for claim settlements.
- • When required by law enforcement, court order, or statutory public health authorities in India.
6. Your Patient Rights
As a patient at Padmani Nursing Home & ICCU, you hold full rights to your medical information:
📄 Access Medical Records
Request official copies of discharge summaries, lab reports, and case papers.
✏️ Update Details
Update incorrect contact details or address information in your patient file.
7. Privacy Enquiries & Officer Contact
If you have any questions, concerns, or requests regarding your personal health data privacy at Padmani Nursing Home, please contact our hospital administration: